Head of Retail Operations [ Real Estate ]


  • Bachelor degree in business administration or related field from a recognized university.
  • 10+ years of experience in Retail operations

Key Accountabilities:

Responsible for coordinating Tenants operating requirements over the duration of the current
expansion project; Responsible for communicating project timelines to all relevant team members.

  • Drive Centre Sustainability Program, in conjunction with relevant stakeholders, including energy
    conservation, waste management initiatives Recommends procurement of capital assets aligned to
    the budget ensuring new assets being brought into operations are entered onto pre-planned
    maintenance program and subject to QA procedures
  • Be Responsible for the coordination and communication with tenants with respect to operational
    requirements; sales performance issues; job request procedures.
  • Liaise closely with RDD team for the proactive and safe delivery and exits of retailers.
  • Develop a holistic Customer Experience Programme, working directly with Customer Service,
    Operations, Security, and Marketing Departments
  • Prepare routine and ad hoc reports, with the objective of keeping the management informed about all
    issues relating to operations of the projects and taking necessary action thereof.
  • Prepare monthly financial analysis for operations for the Retail Operation monthly report.
  • Review Speciality leasing concepts in conjunction with the speciality leasing manager in terms of mall
  • Review execution of marketing activities in and outside the asset as per operation guidelines.
  • Coordinate closely with development through the mall redevelopment with a focus on customer
    service, safety, and flexibility to deliver the redevelopment in an operating mall. ensure operating
    procedures in place through a redevelopment
  • Supervise team activities to ensure required/expected standards are met.
  • Manage timelines and ensure deadlines are met.
  • Delegate work with clear work instructions and provide performance feedback to team members.
  • Conduct performance management reviews and appraisals as per given deadlines and Identifies
    training needs requirements for the team

Job Purpose

The job holder is Responsible for the efficient and best in class Customer Experience Delivery, Tenant
Relations and Project Management for the Mall/tenants

About Client: One of the reputed Real Estate Organization across MENA region
Job Location: Abu Dhabi

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